BOOKING TERMS & CONDITIONS

1.    Rate includes
Rates quoted are per person and scheduled return transfer on ‘sit-In-coach’ basis.

2.    Currency        
All rates are quoted in Ringgit Malaysia (RM) unless specifically mentioned otherwise.  Rates are subject to changes with or without prior notice.

3.     Min. No of pax
 Rates are based on minimum of 2 persons & on twin-share basis. Single traveller shall pay 50% surcharge.

4.    Child Policy    
Children age 2-10 years of age enjoy a 50% discount from adult price and provided he/she stay in twin-share room with 2 paying adults and do not utilize extra bed. Full adult rate applies if extra bed is utilized.  Children below 2 years old without using extra bed stay free-of-charge.

5.    Domestic flights
The above rates are ex-Sandakan & do not include domestic flights.  Domestic flights connecting Kota Kinabalu and Sandakan are operated by MAS airlines (www.malaysiaairlines.com)  & Air Asia (www.airasia.com)

6.    Payment method
Telegraphic transfer & Western Union. As for credit cards (Master and VISA cards) Payment can be made on line in our website. A 3% of administration charged for convenience fee applies. Payment in full for all charges must be settled before tour/package departure. All administrative bank charges/charges should be borne by guest.

Payable to:    SANDAKAN HOTSPOT TOURS & TRAVEL SDN. BHD.
Bank Name:    PUBLIC ISLAMIC BANK BERHAD
Address:    Wisma Sandaraya,  3rd Avenue, 90000, Sandakan
Account No.:    3988454013
Swift Code:    PBBEMYKL
Contact Details:   LAI NYUK CHEW (+6012-8669213 / +6019-8537456)

Please fax or scan & email us the bank remittance order slip for our record with advisce of the remittance date and the respective corresponding bank. And please to inform that our company will NOT absorb any International/Oversea/Outstation bank charges.  It should be borne by you.

7.     Reservation & Payment Terms
Full payment (100%) will be collected to secure the booking as it is first come first serve basis. Failure to comply with the payment according to its deadline may result in an automatic cancellation of your reservation. No refund could be made from the payment if guest decided to cancel the tour as the accommodation had already been made and paid for. All bookings are subject to availability at the time of booking.

8.    Amendment of Booking
If booking confirmation/payment had already been made, it is not possible to change as accommodation had already been made.  

9.    Cancellations of tour Policy
Notification should be given either by fax, email or written notice of any cancellation, early departures or reduction in confirmed reservation within the following period :

01-07 days prior to arrival date:   full cancellation of total tour fees
08 days and above prior to arrival date:   50% of total tour fees
All deposit paid is non-refundable.  No refund in part or full will be made after full payment received including no show on the arrival date and early departure.

10.      No Refund
For cancellation less than 07 days before tour departure

For guest “NO SHOW”, services provided but not utilized

11.      Tour Protection  
We highly recommend guest to take up their own travel insurances plan such as comprehensive insurance cover when paying your deposit, to cover you for cancellation, curtailment, medical expenses, personal baggage, emergency vacuation back home and money.

12.     Impossibility of  Performance
Sandakan Hotspot Tours & Travel shall be relieved of all its obligation and liabilities in the event and to the extent of its performance being delayed or prevented in whole or in part by any cause beyond its control.  Including without limiting to acts of God, change of laws, war, civil the property, epidemics and or acts of terrorism.

Activities are subject to weather condition and may be amended to condition and situation of the day. Sandakan Hotspot Tours & Travel reserves the right to modify program with or without giving prior notice to clients.

13.     Responsibility/Waiver:
Neither company nor any person acting for, through or on behalf of Sandakan Hotspot Tours & Travel Sdn. Bhd. Shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore mentioned shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure website or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not. In addition, Sandakan Hotspot Tours & Travel Sdn. Bhd. Shall have the right at any time at its discretion to cancel any tour or the remainder therof or make any alteration in route, accommodation, price or other details and event of the tour being rendered impossible, illegal or inadvisable due to weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be for the responsibility of the passenger. Sandakan Hotspot Tours & Travel Sdn. Bhd. may at its discretion and without liability  or cost to itself at any time cancel or terminate the passengers booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of illness or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.  The person making any booking will, by making of such booking, warrant that he/she has the authority to enter into a contract on behalf of the other persons included in such a booking and in the event of the failure of any or all of  the other person(s) so included to make payment, the person making the booking shall by his/her signature therof assume personal liability for the total price of all the bookings made by him/her.

14.     Law   
This agreement shall be governed by the law of Malaysia.  Any disputes, actions or other matters arising hereinunder shall be determined in a court of law in accordance with the laws and  procedures of Malaysia.