SANDAKAN HOTSPOT TOURS & TRAVEL
BOOKING TERMS & CONDITIONS
Payment of Deposit
All payments can be made via the following options:
- Direct Bank-In (Malaysian Ringgit - MYR)
- Payable to: SANDAKAN HOTSPOT TOURS & TRAVEL SDN. BHD.
- Bank Name: PUBLIC ISLAMIC BANK BERHAD
- Address: Wisma Sandaraya, 3rd Avenue, 90000, Sandakan
- Account No.: 3988454013
- Swift Code: PBBEMYKL
- Contact Details: LAI NYUK CHEW (+6012-8669213 / +6019-8537456)
Tourism Tax (TTX)
A Tourism Tax (TTX) of MYR 10 per room per night is excluded from this invoice unless otherwise stated. TTX applies to foreign tourists only. Malaysian citizens and permanent residents are exempted. This tax is payable directly to the hotel/resort upon check-in.
Payment Terms & Conditions
(i) If payment is not received by the stated due date, bookings may be released to other waiting clients without prior notice.
(ii) Upon confirmation, no refund is allowed in the event of tour cancellation by the client, unless otherwise stated.
(iii) A web link for payment will be sent, and payment will be processed in Ringgit Malaysia (MYR) only.
(iv) All bank charges (if any) related to telegraphic transfer should be borne by the client.
(v) Payment for booking and reservations confirms that the client has read, understood, and agreed to the booking terms & conditions, itinerary, inclusions & exclusions as stated in email/website/fax or other means.
(vi) The company reserves the right to alter routes, timetables, itineraries, and accommodations should conditions beyond our control render it necessary.
Booking Terms & Conditions
- Payments may be made by cash, cheque, or interbank transfer (all administrative bank charges to be borne by the client).
- PayPal: Deposit via PayPal, there will be a 5% administration fee.
- Transfer Wise
Reservations Deposit & Payment Terms
- A deposit is required to confirm the booking, with the balance due prior to or upon pick-up.
- For last-minute bookings, full payment is required for confirmation and admission to the tour.
- Failure to make payment by the due date may result in the cancellation of reservations without prior notice. All bookings are subject to availability.
Amendment
- Amendments to bookings after payment will incur a minimum charge of MYR 30 per service, in addition to any other applicable charges.
- Changes to packages within 30 days prior to departure will be treated as a cancellation and subject to cancellation fees.
Cancellation Policy
- Written notice is required for cancellations. Cancellation charges apply as follows:
45 days or more before departure: 50% of the package price
15 to 44 days before departure: 75% of the package price
8 to 14 days before departure: 85% of the package price
4 to 7 days before departure: 95% of the package price
Less than 4 days or no show: 100% of the package price
- For third-party services (e.g., air tickets, hotels), cancellation fees apply per the third party’s terms and a handling charge of MYR 50 per service per person.
8. Child and Infant Policies
Child Rates:
- Kinabatangan River Tour: 40% off (aged 2-11 years, birth certificate required)
- Selingan Island and Sandakan Tour: 20% off (aged 2-10 years, birth certificate required)
- Child rates apply when traveling with two (2) paying adults. If one adult and one child travel, the child pays the adult tour fare.
- A minimum of two adults is required for a private room.
- Infants (below 2 years old):
- 10% Tour fee for Kinabatangan & Sandakan tour
(proof of birth certificate required).
- Infants are chargeable for the Selingan Island package.
9. Refunds
- No refunds will be made after the tour has commenced or for unused services (e.g., transfers, meals, accommodation, sightseeing).
10. Special Requests
- Special requests (e.g., meals, dietary needs, room preferences) will be considered but are subject to availability and confirmation by Sandakan Hotspot Tours & Travel Sdn Bhd.
11. Risk Management
- Our tours may take place in remote areas, where there may be limited facilities and higher risks. While we take every precaution to ensure safety, clients should acknowledge that there may be elements of uncertainty, and flexibility is required for the tour.
12. Exclusions from Land Price
- The land price does not include airfares, airport taxes, excess baggage charges, passport and visa costs, personal items, meals not included in the itinerary, alcoholic beverages, and other personal expenses.
13. Transfers
- Transfer arrangements must be made in advance with accurate flight details. No refunds will be given for unused services due to missing or incorrect information.
14. Sightseeing Tours
- Tours are typically conducted in English in air-conditioned vehicles. Other languages (e.g., Mandarin, Malay) may be available on request.
- Sandakan Hotspot Tours & Travel Sdn Bhd is not responsible for any lost or forgotten items during the tour.
15. Travel Documents & Visa
- Clients are responsible for ensuring their passports and visas are valid for at least six (6) months from the date of entry. Sandakan Hotspot Tours & Travel Sdn Bhd is not responsible for any issues arising due to improper documentation.
16. Insurance & Health
- Clients are strongly advised to purchase comprehensive travel insurance covering personal accidents, loss of baggage, delays, and cancellations. Clients should also ensure they are in good health before traveling and consult a doctor for vaccinations.
17. Limitation of Liability
- Sandakan Hotspot Tours & Travel Sdn Bhd is not liable for loss, injury, damage, delays, or irregularities caused by circumstances beyond our control.
18. Force Majeure
- The company is not responsible for changes or cancellations due to force majeure events such as war, natural disasters, strikes, or other uncontrollable circumstances.
19. Possible Changes
- Itinerary changes may occur due to inclement weather or unforeseen circumstances. Sandakan Hotspot Tours & Travel Sdn Bhd reserves the right to alter travel arrangements without compensation.
20. Confidentiality
- Sandakan Hotspot Tours & Travel Sdn Bhd will safeguard client information with strict confidentiality and will not share personal details with third parties without written consent.
21. Client Comments
- Clients are encouraged to submit any complaints or claims in writing with supporting documentation within 7 days of returning from their tour.
We trust that the above arrangements meet your expectations, and we assure you of our best service at all times.
For SANDAKAN HOTSPOT TOURS & TRAVEL SDN BHD